Client Success Director

Canberra, ACT, Australia

Full time

Hybrid

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About the Role

Drive account strategy and planning
Design, embed and deliver distinct client experiences
Facilitate the development and implementation of strategic client relationship plans, focused on delivering the best of Xaana.Ai
Drive excellence in account operations by bringing discipline and rigor to team cadence through keeping client experience at the center of account team purpose and engagement, leveraging the best of the firm to drive account efficiency and secure access to investment and resources for account initiatives

Requirements

7-10 years of experience within professional services or consulting in matters relevant to the software industry
Experience in preparing proposals, commercial models, and leading small teams in market pursuit activities
Proven experience in relationship building and management with technology clients
Experience in operations, and running small/medium sized projects on your own including having experience undertaking responsibilities in managing quality, risk, production targets, as well as project essentials such as budgeting, forecasting, planning
Strong analytical and problem-solving skills and the ability to translate information into creative solutions that benefit our clients and the business
Exceptional stakeholder engagement and communication skills with demonstrated ability to build credibility with clients on your own including operational, IT & procurement stakeholders.
Well-developed internal and external relationship management skills.
Prior experience in remediation programs, complaint handling, claims processing and conduct risk reviews is highly regarded
Experience as a people manager
A dedicated work ethic, a curious mindset and a hunger for learning

About the Company

Xaana.Ai is a global AI enterprise with leading capabilities in digital, cloud, and data science. We are writing a new chapter in human history by unveiling an unprecedented AI-driven process automation platform to the world. We believe in Collaborative Intelligence (CINTEL) to move beyond machines replacing people or automating their jobs and instead focus on maximizing the benefits of using human capabilities, rich data, and artificial intelligence.

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Are you passionate about the future of Artificial Intelligence?

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We’re launching a product globally that will disrupt the market. You will be joining a dynamic team of performance-driven individuals, backed by the most advanced technology the world has ever seen.

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At Xaana, we seek out passionate, talented, aligned individuals and hire the best people from around the world, to ultimately empower them to do what they do best. We pride ourselves on our ongoing innovation, continuous improvement, dedicated customer service, and cutting-edge solutions that make a real difference in the world. We aim to create a world where governmental institutions, enterprises, and non-profit organizations can all be empowered to operate as intended—fulfilling compliance safely, providing consumers with business value, and distributing help to those who need it most; today and tomorrow.

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